Shipping policy

Shipping Policy

Magic Tree Lights is committed to getting your order to you as quickly and safely as possible.

Processing Time
Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email once your order has been placed, and a shipping confirmation email with tracking information once it ships.

Delivery Time
Once shipped, orders typically arrive within 7–12 business days. Delivery times may vary slightly depending on your location and local courier conditions, especially during peak holiday season.

Order Tracking
As soon as your order ships, you'll receive an email with a tracking number so you can follow your package's journey to your door.

Shipping Delays
While we work hard to meet our estimated delivery windows, occasional delays can happen due to high order volume, weather, customs processing, or courier disruptions. We appreciate your patience and will do our best to keep you updated if a significant delay occurs.

Lost or Damaged Packages
If your order arrives damaged or you believe it has been lost in transit, please contact us at [your support email] within 14 days of the expected delivery date so we can make it right.

Questions?
If you have any questions about your order or shipment, reach out to us at magictreelight@outlook.com and we'll be happy to help.